As you may know from earlier posts, I sometimes go to El Pollo Loco for lunch. It’s surprisingly good and if you don’t eat the tortillas, it’s pretty healthy (I get the 3 piece combo with pinto beans and fresh vegetables).
Anyway, I don’t go every day. At most I go twice a month. But I always get the same thing. (I usually settle on a go-to order at most places and just stick with it forever.) Well, this one woman taking orders, Laura, not only recognized me, but she recited my order perfectly.
“Three-piece combo, dark meat, pinto beans, and veggies, no tortillas.”
I was stunned. I was like, “How did you remember that?”
She said I always ordered the same thing.
I was like, “Yeah, but how many other people also come in here every day?”
She just laughed like it was no big deal to remember customers’ orders but I was seriously impressed.
So much so that while I was waiting for the food I asked to speak to the manager. It was a short Hispanic lady and I told her that I was very happy with Laura’s service. I told her how welcome she made me felt and that employees like her build customer loyalty. The manager thanked me for my comments. I definitely got the sense that paying her employee a compliment was a rare occurrence. My food came out and I sat down to eat. Laura wasn’t privy to my conversation with her manager, but after lunch, I made sure to say “Have a nice day” to her on the way out.
On the way back to the office I was feeling good, wondering if this would help her get a promotion or something. But then I started to doubt my feelings, like I was patting myself on the back a little too hard. Something one of the commenters said last month about how the whole blog is a series of self-congratulatory stories where I portray myself as an amazing person because I deemed to talk to some lowly cleaning lady, or something like that. I honestly felt good about saying something nice to the manager because I thought Laura deserved some recognition. But then I felt guilty about how good I felt, like I was being patronizing. I’m not sure how else to explain it. I know I was over-thinking it. But this moment of existential doubt did in fact sour my mood.